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The Registered Nurses Association of Ontario is the professional association representing registered nurses in Ontario. They provide professional development, develop best practice guidelines, and advocate on behalf of the public policy concerns of nurses.

Under the leadership of Louis-Charles Lavellée, Director Information Management & Technology, the RNAO are becoming a Open Source shop, using Drupal for their main site and a number of micro-sites.

In the fall of 2009, the RNAO engaged JMA Consulting to assist them in evaluating CiviCRM as a potential replacement for their legacy AmSoft system. A pilot project of providing an online registration option for the 85th Annual General Meeting was undertaken. A half dozen internal staff with various IT responsibilities contributed to the successful initiative. CiviEvent was customized by overriding the event files in order to handle the complex event signup requirements. A price set was customized to handle cost calculations. About 30,000 membership records with multiple locations, phone numbers, and emails were migrated into the system. A few options for payment processors were explored before a working approach was developed that used to process transactions into the organization's account at PaymenTech. JMA Consulting provided general consulting advice to the RNAO through this period and expert implementation services as required to supplement internal staff resources.

As a result of the successful launch, the RNAO committed to enhancing CiviCRM as necessary to allow it to replace an AmSoft application to CiviCRM. JMA Consulting has been retained to continue to provide advice and expert services as required for internal development as well as enhancements to CiviCRM core. For example, the RNAO through JMA Consulting are the lead sponsors of the CiviAccounts project to support flexible payments, provide auditable changes and reversals of transactions and refunds, and track financial information at a finer level of detail.. In the spring of 2012 JMA Consulting also extended CiviGrants for the RNAO's Nursing Education Initiative to support Grant Programs, automatically assess applications, automatically allocate funds to successful applications, and print and track cheque payments to grant winners.

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