The primary support and discussion tool for our great community of users is CiviCRM Forums: http://forum.civicrm.org/
Forums are meant to provide a safe-space for non-technical users to post questions, get answers, discuss and exchange their experience without the need to dig through tons of programmer talk (which we like, but not everyone does!).
How Do I Get Started?
You can check out the forum site at anytime. However, in order to post or reply to messages, you need to create an account on the main CiviCRM site: http://civicrm.org/user/register
If you already have an account on civicrm.org, please log in there first (once) and your account will be automatically duplicated to the Forums.
After you log in, review the available "boards" which are organized by topic, and then you can either reply to one of the posts in existing topics or create a new topic.
How can I check recent posts?
Who are the moderators?
All the forum boards will be initially moderated by CiviCRM Team members. However, we strongly encourage EVERYONE to participate in answering questions and responding to posts!
We would also like to call for volunteers to help us in moderating. You don't need to be an expert to help just a friendly attitude and willingness to chip in. Drop a note to firstname.lastname@example.org if you are interested. We'll get back to you with specific information.
What software are you using?
The forum engine we are using is the Simple Machines Forum (http://www.simplemachines.org) courtesy of Simple Machines LLC.
Big thanks to the developers of both projects for providing these great tools to our community.