E-mail
 | Draft support program plan. |
CiviCRM Professional Support Program
Our Professional Support Program provides a safety net for you and your clients. We can help:
- debug critical production issues
- troubleshoot upgrades or complex data migration
- make sure your team is on track developing a customization or new feature
Our team extends your in-house expertise and helps insure that you meet project budget and timelines, and ultimately satisfy your clients.
Support is provided through a web-based ticketing system. We offer a number of subscription plans depending on your needs.
Select the plan that works for you
Plan Features |
Bronze |
Silver |
Gold |
|---|---|---|---|
How many hours of support are covered? |
20 hours |
50 hours |
100 hours |
How many incidents are covered |
12/year |
36/year |
not limited |
How many designated technical contacts can I have? |
1 |
2 |
2 |
How can I contact you to get support? |
web |
web |
web or #civisupport IRC during business hours (??) |
How fast will you respond to my support ticket |
3 business days or less |
2 business days or less |
2 business days or less |
What versions of CiviCRM are supported? |
current stable |
current stable |
current stable and latest (development) |
What server operating systems are supported? |
*nix only |
*nix only |
*nix only |
Supported browsers? |
Chrome 5+, Firefox 3.5+, IE 6, 7, 8, and Safari 4+ |
Chrome 5+, Firefox 3.5+, IE 6, 7, 8, and Safari 4+ |
Chrome 5+, Firefox 3.5+, IE 6, 7, 8, and Safari 4+ |
Billing options |
PayPal or check (full amount due) |
PayPal or check (full amount due) |
PayPal subscription (monthly or quarterly) |
Ready to get started? More questions? Contact Us
Terms of Service
We might need a lawyer to help with this??
SitePen's TOS looks comprehensive. The 2nd part ("Exhibit A"), and in particular item 2. "Solve the Problem" paragraph (which also states that client will contribute any patches developed in the course of support).
