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Specifications for a sponsored CiviCase component are now in active development (as of May 2008). Current plans are to include phase 1 of this component in the 2.2 release of CiviCRM - 3rd quarter 2008. You can follow and contribute to the specifications here:

... and participate in specification and implementation discussions on the CiviCase forum:

This is an online home for the case management working group.

Email list:

https://lists.mayfirst.org/cgi-bin/mailman/listinfo/nosi-civicrm 

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