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Name: Close an existing case

Identifier: UC 08

Basic course of action

  • user logs in
  • user locates an existing case
  • user creates a new activity
    • system asks you to choose an activity type
  • user chooses "close case" as the activity type
    • system opens a blank activity
    • date field will show label of "effective date of case closure"
    • choice field is available for editing showing list of primary reasons for case closure.
  • user indicates the effective date for case closure
  • user indicates the primary reason for case closure
  • user saves the activity
    • system updates the cached variables about the case to show that its status is now "closed" and the date of closure = the date the user indicated as "effective closure date".


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