Name: Close an existing case
Identifier: UC 08
Basic course of action
- user logs in
- user locates an existing case
- user creates a new activity
- system asks you to choose an activity type
- user chooses "close case" as the activity type
- system opens a blank activity
- date field will show label of "effective date of case closure"
- choice field is available for editing showing list of primary reasons for case closure.
- user indicates the effective date for case closure
- user indicates the primary reason for case closure
- user saves the activity
- system updates the cached variables about the case to show that its status is now "closed" and the date of closure = the date the user indicated as "effective closure date".
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